The last couple of days, I have had the opportunity to reflect on the power of leaders- for good and for bad.
We spent this last week testing in schools in a small but growing town near Salt Lake. First up was a new but already “bugling at the seams” elementary school. The principal of this school was a very interesting guy. Just being in his office was an experience. He is a collector of “stuff”- mostly old rusted stuff that once had served its purpose well. Many of these rusty old items, to the non-collector, would be overlooked, kicked aside, or even stomped upon. But there they were, prominently displayed on his office walls, museum-like, with appropriate framed notes and commentary. Within each frame was a beautiful, sparkling gem- a significant life lesson suggested by the old rusty item. What an inspiration just to sit in his office! In addition, he had a shelf with items not yet displayed, brought to him by students who had obviously been inspired, as well, to become collectors and, perhaps, deep thinkers, like unto their principal.
But, it only began in this most unusual office. This man was the undisputed leader of his school. He called each child by name as he went out into the halls and it was evident that the students loved him. He was extremely supportive of our efforts and did everything he could to facilitate a positive experience. In addition, he was a problem solver extraordinaire when a little rumple in the plan occurred. He was very appreciative and complimentary of our work and gave us a very positive review when a follow-up call was made by our supervisor.
Interestingly, two years ago, when we tested at a high school in the same district, the same man was principal at that school. When we first met with him, he assured us, “You’ll have no problems with these students. These are great kids!” His expectations for his students were realized when we tested them. He was right- they were great kids! From the two experiences with this principal, it was not too hard to learn how to do the math:
Great leader + Great Example + Great Expectations + Care, Concern, and Wisdom = Great Followers
Another experience this week with a great leader was at a junior high school. Two years ago, we tested at the school and it was not a good experience. The kids were rowdy, rather obnoxious and negative, and there was a potty-break pandemic that was out of control. There was no authoritarian figure from the school to support us in our efforts to make sure that each student had a good testing experience. We felt like we had been “thrown to the wolves.” Fast-forward to this week and a totally different experience: The principal was there to greet the kids as they came into the cafeteria. He gave them a pep talk before the test and encouraged them to do their best. He then stayed during the testing period and monitored how things were going. And, things went really well. The kids were great! No problems at all! At the end of the test, the principal complimented his students and our team, saying that in his 26 years as an administrator, he had never had such a good testing experience. He asked the students to give us a round of applause- that has never happened before.
We had been worried about this school, given our last experience and because our supervisor was making an official visit to evaluate our team. David and I prayed that morning that all would go well, that we would have no problems, and that we would make it there safely since there was a raging snowstorm outside and we had almost 45 miles to go to our destination. We left very early and arrived early, but our supervisor didn’t. It was not a good way to start her day. The minute she arrived, there was tension in the air. Everything we did, she wanted to know, “Why are you doing it that way?” She was nit-picking on every procedure, criticized each one of us, and freaked out over one procedural detail that wasn’t done exactly by the book. (Hello!... the situation wasn’t covered by the book!) She took a plethora of notes while she was observing, but, amazingly, she was not in the cafeteria to hear the principal’s positive comments at the end of the test or the applause. As we were winding things up for the day, she questioned David on everything and she kept asking, “Didn’t you get my e-mail about this?” Since she sends multiple e-mails each day, I wanted to ask, since David didn’t, “Which one, exactly?” But, I kept my mouth shut. Needless to say, our team was demoralized, angry, and ready to quit. After all, they don’t pay us enough for all the work we do. Can you tell how upset we were? David and I didn’t say a word to each other on our long trip home.
It was hard to pull ourselves out of bed to go back out to the town for testing the next day, but we did. When we drove up to the elementary school, this is what we saw on the marquee in front of the school:
The principal was at the front door welcoming us in and he thanked us for being there. He was thoroughly professional yet a very fun guy and he had everything organized, complete, and was ready to support us in every way. He gave a rousing pep talk to his 4th graders about the test and doing their best because they were representing their school and other 4th graders from Utah. As he led us to the 4th grade classrooms, he called kids by name, made cute comments to them and encouraged them for the day, and raved about his school to us. At the end of the day… the kids were great, the teachers were great, and the experience was great. In the hall by the 4th grade classrooms, we couldn’t help but notice this guy hanging out:

What a fun illustration of the correlation between excellent leadership
and the expectation of what will follow!
With such examples as the ones I’ve mentioned, not a lot of comment is necessary to delineate the qualities of a great leader who encourages and uplifts as opposed to one who discourages and demoralizes. The lessons can be applied to a myriad of life situations- obviously, in education, but also in business, in government, in the home, in the Church, in any relationship where leadership is required. The important question for each of us is, of course, in our individual situations, what type of leader will we choose to be?
(As a post-script, in his weekly call to our supervisor, David told her how discouraged and upset we were as a team after her visit. He explained to her that in his professional and life experience, a person with the title of supervisor works best by encouraging, helping, and motivating, rather than being completely critical. He said her comment was, “Oh,” followed by an apology. The next day, she sent an e-mail of apology that she wanted David to read to our team…. Go, David! He is an example of a courageous leader as well as being a great leader with the qualities about which he spoke.)